Our Process
How we partner with client companies...
As talent acquisition professionals, we conduct a comprehensive, confidential search for outstanding candidates on a global basis and in a systematic, orderly manner. We recognize the importance of the search to your organization. We make every effort to satisfy your requirements, thoroughly and expeditiously, with outstanding candidates who are qualified according to your specifications.
- Our first priority is to obtain an understanding of your organization, its structure, mode of operation, product, personalities involved, the position and its responsibilities and qualifications and characteristics you seek in the potential candidate.
- We research internationally, nationally and locally to identify candidates uniquely qualified to meet your job specifications. We utilize all avenues, including our extensive database to identify those individuals who may be qualified and interested in exploring options. And, because we recruit exclusively in Call Center and Customer Service, we have the contacts to identify exceptional candidates with proven track records.
- Potential candidates are contacted and interviewed to determine if they are qualified and interested. We explore the scope and quality of experience, suitability to the specifications, motivation, potential, and viability for relocation, if necessary.
- Only the top two-three selected candidates are presented in a comprehensive document that outlines their experience, qualifications, personal traits & attributes, compensation history and how they fit the client's culture.
- We’re involved in every step of the resignation process in order to “counter offer-proof” the candidate, as well as, ensure a smooth transition to your company.
- Meetings are arranged between you and the candidates.
- Throughout the search, we keep you informed of our progress, and maintain continual contact in the negotiation stage until a candidate is selected and has accepted. And, after a suitable time, we request an evaluation of the executive’s performance.
Deliverables:
A Preliminary Research and Consultation
We begin by sharpening our knowledge through research and initial consultation focused on understanding your business, overall goals, management style, current business challenges and the organizational culture. Burgess Executive Search will be available to meet personally with any representatives and attend any formal or informal meetings.
B Job Definition
We will work with you to define the position and relationship to your management structure. Burgess Executive Search will act as a facilitator and resource to help you state the requirements of the job and the qualifications of the ideal candidate, relating to the expectations of the successful candidate.
C Strategic Process Review
We will collaborate with your executive and talent management team to review and establish the optimum process for sourcing, assessing and delivering talent utilizing your back office recruitment tools and/or ours. We are highly skilled and experienced with a number of recruitment technology tools and want to optimize the highest value for your investment.
D Identification and Introduction of Executive Candidates
Through extensive research and our focused executive search methodologies we contact industry sources globally to develop potential prospects. We target key executive leaders from top organizations to produce qualified candidates. Those candidates are evaluated to determine the most suitable and qualified candidates are presented for consideration and interview.
E Interviews
From several candidates presented, the company will conduct one or more interviews. We will provide assistance in scheduling and structuring these interviews for maximum benefit. All arrangements necessary to facilitate this interview will be coordinated through the offices of Burgess Executive Search in cooperation with the appropriate company staff. A thorough debriefing of candidates after the interviews with a report on interest and willingness to accept employment will be relayed promptly.
F Reference Checks
You determine the preferred candidates. We complete reference checks with those qualified to comment on the leadership, accomplishments and personal characteristics.
G Negotiation
Once mutual interest is established, assistance will be provided in negotiating the compensation package and employment arrangements.
H Follow-Up
We will periodically communicate with you and the hired executive to assure that the expectations of both parties are being met.